| Ordering |
|
| -How
long does it take to receive product after order? |
|
| Air mail shipment
should reach in 30 business days. For FedEX, UPS & EMS shipment,
you should get them in 4-5 business days. FedEX & UPS shipment
will receive tracking number which you can track your shipment
online. |
|
| -How
can I know that my order go through or not? |
|
|
After you finish order, you will receive 2 emails from us. First
is SIPS system email which will show you the payment status
(approved or declined). Another one is from ThaiCDExpress.com
for your order details. If you receive email from SIPS indicate
"declined" payment status, your order is failed. You
must re-order by using other cards or try again later. |
|
|
|
-Why I receive my payment status email
as "Authentication error", "Authentication unavailable",
"Visa Xml error", "Declined" |
|
| Only
"Approved" order which will be processed. For "Declined"
status, you must re-order again by using other cards. If you
receive other description from SIPS system, such as ; "Authentication
error", "Authentication unavailable", "Visa
Xml error", we must bother you to re-shop again. These
status sometimes happen by the problems on connecting between
sites. |
|
| I
have waited for my order for a long time, why haven't I still
got my order? |
|
| Air mail order
should be delivered to you in 14-20 business days. Ups &
Ems order should be 4-5 business days. If you feel that you
have wait for too long time. Please have your order ID ready
and email us. Anyway, we can't know the status of Air mail shipment
after we send request to track it for at least 40 days. |
|
| If
I finish ordering already and I want to change some description,
such as; order, or address. How can I do? |
|
| After we receive
your order, we will process them immediately. If you feel that
some info you gave us is not correct, or you would like to change
some description or order. Please contact us immediately at
info@thaicdexpress.com by using subject as, - Re: Order O000xxxx
(your order id) |
|
| Why
can’t I choose shipping method on check-out page? |
|
| Normally,
we will have 2-3 shipping methods provided. Sometimes, your
address is not included in our route, or any error occur. Please
email us for this. |
|
| How
can I know that the product I order is in stock? |
|
| Almost product
we show is in stock. Anyway, some items may out of stock for
a while. |
|
| If
some items I order are out of stock, how can you send them? |
|
| Order which
have out of stock items, we will wait for them not over than
3 days. After this we will email you to let us ship it by partial
order or not. The amount & shipping cost (if changed) will
be decreased manually. |
|
| How
can I place an order if I'm in Thailand? |
| |
| We recommend
to shop at our partnership web site www.Cap.Co.Th which ship
within Thailand. You can email or request your cd at info@cap.co.th |
|
|
| Product
& Price |
|
| Does
your price include shipping & handling? |
|
| All prices
on our store is not included shipping cost. This way will help
you save more when you buy many items because you will be charged
for shipping cost only once. To know your order' shipping cost,
please try log in and follow the step. The system will show
you the appropriate rate to choose. |
|
| All
product shown on web is copyright? |
|
| Certainly.
All product we sell on our site is copyright. We are authorized
dealer of all Thai entertainment company. You can be sure that
the product your order is in good quality. |
|
| How
can I know that this product is VCD, DVD or CD? |
|
| Everytime
you click "buy now", the system will lead you to shopping
cart which show the type of product you just add to shopping
cart. You also can view only the format you would like by choosing
category at the left bar menu. |
|
| What
does it mean for "dvd all zone", "dvd zone 3"
or "pal" and "ntsc" |
|
| DVD
format is divided to multi-regions for all area. To buy dvd,
you should know your hardware specification. First, you must
check that your dvd player and monitor is compatible with "PAL"
or "NTSC". It is color system. Almost new models can
play both. Then you should ask your seller that your dvd player
is modified to be "Code free" or "All Zone"
or not? Almost Thai dvd is made to "Zone 3". If your
player has not modified, you can't play this type of disc. |
More information
for DVD zone (Region / Zone)
|
Usa & Canana /
Zone 1 (ntsc)
|
Japan / zone
2 (ntsc)
|
EU / Zone 2 (pal)
|
Asia (except Japan)
/ Zone 2 (ntsc)
|
Australia / Zone 4
(pal)
|
|
| *Product
which we post that "All zone" is not locked by the
manufacture. But you still need to check for "Pal"
or "NTSC" compatible. |
|
|
| Payment |
|
| If
I don't have credit card, how can I make an order? |
|
| As our office
located in Bangkok, we still can receive your payment online
only. Anyway, you still can transfer the amount to us (Thailand).
But you must pay more for transfer fee. We also receive payment
via PayPal, but you can only pay this amount by the balance
in your PayPal account (not for credit card) |
|
| |
|
|
Only
"Approved" order which will be processed. For "Declined"
status, you must re-order again by using other cards. If you
receive other description from SIPS system, such as ; "Authentication
error", "Authentication unavailable", "Visa
Xml error", we must bother you to re-shop again. These
status sometimes happen by the problems on connecting between
sites.
*In case
that some items of your order are not available at the time
you order, we will email you for asking you to ship by partial
order or wait for them.
*Please
note that we will never charge your card until we have shipped
your order already. And we will not charge you shipping fee
on un-shipped items.
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