Returns of Damaged or defective items

In the event that a CD, DVD, or Video-CD title purchased from ThaiCDExpress is defective, ThaiCDExpress will exchange the disc for a copy of the same title, providing that the title is still currently available. In the event that the title is no longer available, this warranty is void. The defective item must be returned within one month from the date of purchase.

Items Not Covered by Warranty

1. Physical damage from shipping, handling, abuse, or operation on defective, incompatible, or maladjusted equipment.
2. Any disc not in pristine condition. Discs or jackets that show excessive wear beyond the normal handling required to detect a defect.
3. Any disc that does not clearly show a video or audio defect. "Did not like" or "poor transfer quality" are not acceptable defects. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.
4. Product which the buyer is unable to play due to lack of compatible equipment/s.

Lost orders

If you feel that your order may have been lost in transit, please email us. We will trace your order and file for recovery or compensation with the responsible shipping service or agency. All shipping is done by registered post and the proof of shipping is retained by us. Registration enables tracing and in the event of loss, some compensation may be possible, unfortunately it does not prevent loss. Also, registration is not insurance, and the full value of the lost goods is unlikely to be recovered.

Delivery Guarantee

Guaranteed delivery within one month of the date of shipping is offered only when a shipping method which explicitly carries the delivery guarantee is selected. All other shipping is at the customer's risk. In the event of loss or excessive delay of guaranteed orders, please email us. We will file for confirmation of lost order with the post office, and once this is confirmed, the lost order will be reshipped one time only, by registered post. Delivery of the replacement order is NOT guaranteed (we guarantee to ship it, but cannot guarantee that it will arrive). If you have two consecutive orders go missing, there is probably something seriously wrong with your local postal delivery or customs procedure, and you are advised to contact your local mail service. No cash refund is given for lost orders. Shipping guarantee applies only to lost orders, and not to undeliverable orders.

Undeliverable or unclaimed shipments

If the order cannot be delivered due to incorrect or inadequate delivery address, the order is normally sent back to us. We will resend the order for no charge only if we have made a mistake in addressing the package when transcribing the delivery address from the data you entered online. If the order is undeliverable for any other reason, the customer may have the order reshipped for the normal shipping charges for that order, or the order can be exchanged for store credit to the value of the goods excluding the shipping cost. No cash refund is given.

Payment Methods

All prices are in US dollars. We accept payment by Visa and MasterCard credit cards using our secure order form, or by fax, telephone, or snail mail. Please include your order along with your payment. We don't receive money order.

Credit card safety, privacy policy

ThaiCDExpress uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using MSIE's or Netscape's SSL encryption (the Internet standard for secure transactions) or you can telephone or fax card information to us. Your credit card details are not ever transmitted over the internet without secure encryption at any time.

Customers' information, including name, address, email address, telephone number, credit card details submitted to ThaiCDExpress are not under any circumstance given out or sold to any one other than the relevant credit card processing bank. Customer's records are not stored on the internet for any longer than is necessary. Unused customer's records are destroyed by incineration.

Credit card verification

We are required by our bank to obtain authorization on all credit cards regardless of order amount.

Shipping options

Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.
Place items into your Shopping Cart by clicking on "Add to cart" , then click the "Checkout" links to view your available shipping choices (you will need to be signed in to your account). Your shipping costs will be displayed in your Shopping Cart before you buy. You can choose which shipping methods you prefered. FedEX & UPS is faster and trackable. For Air mail, it should takes about 14-20 business days to your place.

Shipping policy

We aim to ship within 24 hours of receiving your order. Items not in stock can usually be obtained within 3 to 4 days. If your order can only be partly fulfilled, we will email you to request instructions whether we should wait for the full order or ship partial order. However, we will never charge you for any item until it is available and ready to ship.

Customs duties and taxes

Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from ThaiCDExpress charges and are beyond our control or ability to predict. These charges (if any) are payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
When shipping as "air letter", ThaiCDExpress is not required by Thai laws to declare the nature and cost of the goods outside the package. This is of no particular advantage however. US customs will usually open the package for inspection, European customs often do not inspect the package. Although for most countries customs duties are payable, customs officials in the US and Europe often overlook shipments from ThaiCDExpress.

Contact ThaiCDExpress

Email: info@thaicdexpress.com

Tel. 66-2721-8757
Fax. 66-2721-8522

If contacting us by phone, please take into account the time difference. The time in Thailand is GMT + 7 hours. Our office time is 11:00am - 09:00pm (Thailand time).

Mail: C.A.P. MUSIC CO.,LTD.
P.O. Box 1, Seacon Square Post Office, Bangkok, Thailand 10254

Change or Remove items after finish transaction

If you feel that some of your order you already have or want to cancel it after you have finished transaction, please contact us immediately at info@thaicdexpress.com by using subject as "About order O000.... (your order ID). We will email you back when we receive your request.